Branding As Strategy

Few local business owners have the time and resources available to dedicate to their branding they way that big corporates do...at least up to they same level. But there are plenty of things that larger corporations do well that small-business owners should consider implementing as they strive for long-term survival:

1. Establishing strong brand positioning

Defining a market position is the most critical step in developing a brand. You must know who you are before you can get to where you want to be. Brand positioning characterizes the way a company wants its target audience to think about its brand. It is the core message you want to deliver in every medium, and it creates clarity, consistency and continuity in the way the organization speaks to the market. Essential to an effective positioning statement is the concept of narrowing rather than broadening a company’s focus. The secret to a good brand-positioning strategy is a clear message that talks about your strengths and explains to customers why your product is the best in your category or industry. Reformation Productions offers what we call a Identification Session as one of the first steps in the Straight Line Marketing process. This process is so important and so impactful that we offer it at a discounted rate to new clients. As we go through this long, intense session, 90% of our new clients gain a full understanding as to what Straight Line Marketing is all about and how it can work to grow their business.

2. Using market research to create a strategic plan

This is what we call the LISTEN stage. When most of us think of market research, we think of statistics, focus groups and expensive surveys. In most cases, that is overkill. Market research needs to answer only a few key questions — the simpler, the better. Big businesses take feedback and apply it to a strategic plan. They evaluate sales and segment performance, predict sales growth, compile market trends and consumer insights, identify key drivers from the previous year’s successes and failures, set firm marketing objectives for the coming year, estimate costs and craft tactical programs and marketing initiatives to achieve those objectives. Good planning allows companies to continuously measure, refine and optimize their marketing mix. You should demand that all programs have financial benefits and amplify sales. Spend wisely, and know your cost per generated lead.

3. Everything you do communicates, so be consistent across all materials and every aspect of the brand

The perception of your company and brand is defined by the interactions people have with your company and your communications. Your message must be consistent and compelling at all points of contact with customers. Take a look at any coupon, print ad, television commercial or Web site for IBM Corp. Every message is marked by a vivid blue color, graphic elements influenced by the geometric shape of the logo, a single-minded tagline, uniform font type in headlines and the same tone across all printed material. We cannot express how important consistency in communications is to your success. This is part of the THINK stage in Straight Line Marketing. It's evaluating everything from the two previous stages and turning it into a campaign concept that incorporates the right brand messaging.

4. Being unique is crucial, even if you’re coming in second

Companies that grab market share first often grab the glory, but they aren’t always the last one standing. At one time, The Procter & Gamble Co. was second to Union Carbide Corp. in marketing disposable diapers. Dell Inc. unseated Compaq Computer Corp. by marketing to the upcoming college generation. The secret to second-mover advantage: You can’t propose just a me-too idea; you need a unique angle to spin. Me-too businesses rarely survive. They usually end up in price wars because they don’t have anything unique that establishes value in the minds of their prospects. They are left with only one competitive weapon: price. Unless you have a significant cost advantage over your competitors, you will lose. We'll help you determine what your edge will be as part of the IDENTIFY stage.

5. Speak to the consumer and create value

Does your marketing material directly address the value of doing business with your company? Can it answer any consumer’s basic question, “What’s in it for me?” Some companies forget communication is about getting consumers to see brand benefits for themselves. To get that across, a brand must speak from the consumer’s point of view, not the marketing department’s. Remove all those meaningless benefits from your Web site and other communications materials. Replace them with the added value customers are after. Determining which marketing tools you should be using is part of the SPEAK stage. The tools you select, the programs you develop, everything from your website down to your listing in the yellow pages or your ad in the Neighborhood News should be crafted on purpose and with meaning.

Let Reformation Productions help your business function with the expertise and experience of the big corporations. Call our new business team at 404.862.8814 or visit us online at www.ReformationProductions.com today.

Developing a Small Business Marketing Budget

Many small business owners feel like they're running their business on a shoestring budget, and of course, that wasn't the intention when they set out to follow their passion in their own business. Just like many young families have to pull back the reigns on spending and follow a budget, the smart business owner must develop a plan and then stick to the plan in order to become profitable. The Small Business Administration offers some help with budgeting in all areas of business expenses but determining the ideal marketing budget doesn't seem quite as straight forward as other expense areas such as rent or salaries.

You will find many different formulas for the ideal amount to spend on marketing including a percentage of sales, a flat dollar amount, or matching the competition — and of course the ideal amount will depend on your industry, the age of your business and how competitive your marketplace is. But one thing is for sure, everyone know that you have to market yourself in order to stay in business. To be proactive and not reactive, to maintain control of your business and not let your business control you, to be strategic, effective, and smart - you must set a budget for this instead of trying to wing it.

One approach is to determine the value of new clients and how much you're willing to spend in order to acquire those clients:



For example, a physician wants to add a new service to his practice for which he will charge $1,000 (it’s a cash procedure – no insurance.)

This is a one time procedure and we’re ignoring the upsell potential as well as the fact that the patient will likely return over the next few years for other types of procedures. This physician is really good and expects to get lots of referrals from his patients but we’ll assume only one referral for every two patients (0.5). His practice overhead is roughly 50% so his profit is 50%. He wants to perform this procedure three times per week over the next twelve months which means 150 new patients (he’ll take two weeks off for vacation). He only wants to pay for acquiring ONE new patient out of every three (0.33).

This physician can easily see that spending less than $3,500/month to advertise and market this new procedure will net a profit of, at the very least, over $75,000 per year, and he knows that it will be even more when those new patients remain his patients and come back for more procedures. In other words, for every $1 he spends on marketing, he’ll make at least $3.



Now with your number in hand, it is especially important to focus those limited dollars on the most cost effective methods of reaching your prospects — and even more important to track the ROI of those efforts. -D. Hibbs

Reformation Productions specializes in helping local business determine the most cost efficient and yet effective ways to market themselves. It's a process we call Straight Line Marketing. Contact us today to find out more by calling 404.862.8814 and asking for Rachel Bennett, our director of new business.

Confirmed – Social Media has Major Impact on Local Business Search Engine Marketing

We’ve been clear that social media has an impact on local business search engine marketing for some time now, but with social media still being a relatively new marketing tool in its infancy, how much of an impact it’s had in total for businesses has been a bit unclear… until now.

MarketingSherpa, an external research firm and publisher of marketing know-how, recently released and presented the results of their Search Marketing Benchmark Report that included 2200 survey respondents and reviewed best practices to improve search and social media marketing integration. The key finding of the survey per the Company is “search and social media have incredible synergy”.

The survey showed that 64% of the organizations surveyed do indeed integrate social media with search engine marketing, with those organizations in the strategic phases being much more likely to integrate the two. Also, the report indicates that social impacts organic search performance where “search marketers who integrate social media achieve a 59% better rate of conversion”. This is far from insignificant. In fact, it’s quite significant. By integrating social with search, it:

-Provides a means to produce and facilitate more relevant content that’s search engine friendly.

-Gives a means for creating a solid brand with expert status and authority that helps build customer loyalty and perceived business credibility.

-Allows for more traffic via inbound links to a local business website.

-Increases the business’ number of search engine listings.

Now that we have more solid concrete evidence as to how much of an impact social has on search, how can a local business implement a strong social media campaign? Important elements include:

The right content.
Hire a writer or use one of our Social Marketing Media Management services if you need to, but be sure to keep your content fresh, new and relevant to your local business target audience.

Keyword focus.
Be sure to incorporate your SEO keyword strategy into your social media campaign, being mindful of using them as naturally as possible to keep readers engaged.

Consistency in motion.
Blog and microblog on a regular basis to keep this information coming for your audience, and to continue to build your links and search engine friendly content.

Complete profiles and pages.
To successfully build a brand image that states authority, be sure your profile pages, be it FaceBook, Twitter, and so on, are very professional, brand relevant, complete and accurate to support your local business.

Utilize synergy between social media venues.
Take advantage of the synergies available between all of your social media campaigns to boost your inbound links. Post your blog links on all of your social media sites, for example, use your Facebook link in your email campaigns and email signatures, and so on.

If you’re not currently set up on at least Facebook and Twitter, get your local business page set up yesterday so you can be in with the majority of businesses who see results from the social and search strategic integrations vs. the minority who don’t integrate the two.

-Chris Marentis

Ask us about Social Marketing Media Management services available by Reformation Productions.